Return and Refund Policy
Last updated: October 10, 2024.

Thank you for shopping at HookWeb Design LLC.
If you are not completely satisfied with a purchase for any reason, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created using the TermsFeed Return and Refund Policy Generator.

The following terms are applicable for any products that You purchase with Us.
Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

Definitions
For this Return and Refund Policy:
The company (referred to as either "the Company," "We," "us," or "Our" in this Agreement) refers to HookWeb Design LLC.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.
The Website refers to HookWeb Design LLC, accessible from https://hookwebdesign.com
You mean the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason.
The deadline for canceling an Order is 14 days from the date. You received the Goods or services on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

You must inform us of your decision using a clear statement to exercise your right to cancel.

You can inform us of your decision by:

By email: info@hookwebdesign.com

By phone number: 833-785-2433

We will reimburse you no later than 14 days after we receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:
•    The Goods were purchased in the last 14 days
The following Goods cannot be returned:
•    The supply of Goods or services made to Your specifications or personalized. Examples: Emails, Sales letters, Reputation Management software, Social Media Posts, Blogs, Articles, and Memes.
•    The supply of goods that, according to their nature, are not suitable for return deteriorates rapidly or when the expiration date is over.
•    The supply of goods that were not suitable for return due to health protection or hygiene reasons were unsealed after delivery.
•    The supply of goods, according to their nature, is inseparably mixed with other items after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Only regular-priced Goods may be refunded.

Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
HookWeb Design LLC, 117 Lexington Street, Suite 100, Harrisonville, Missouri 64701
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

We cannot issue a refund without receiving the Goods or proof of received return delivery.

Gifts
If the Goods were marked as a gift when purchased and shipped directly to you, You'd receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as gifts when purchased, or the gift giver had the order shipped to them to give to you later, we will refund the gift giver.

Contact Us

If you have any questions about our Returns and
Refunds Policy, please get in touch with us:

By email: info@hookwebdesign.com

By phone number: 833-785-2433