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Privacy Policy

HookWeb Design
Last Updated: 5/2026

1. Introduction

HookWeb Design (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and the HookWeb Design – Smart Growth System™.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

Name

Email address

Phone number

Business name and related business details

Usage & Technical Data

We may automatically collect:

IP address

Browser and device information

Pages visited and on‑site interactions

Referral sources

General analytics data

Communication Data

When interacting with our systems, we may collect:

Form submissions

Chat messages

SMS/text message interactions

Call‑related metadata (timestamps, call events, routing data) We do not record calls unless explicitly disclosed and consented to.

3. How We Use Your Information

We use your information to:

Provide and operate our services

Configure and manage automation systems

Respond to inquiries and support requests

Send service‑related communications

Improve system performance, reliability, and user experience

Maintain security and compliance

We do NOT sell or share your personal information for third‑party marketing.

4. SMS, TCPA & A2P 10DLC Compliance

Consent to Communications

By providing your phone number and submitting any form on our website or through our systems, you expressly consent to receive communications

from HookWeb Design, including:

SMS/text messages

Phone calls (including automated or pre‑recorded messages where applicable)

Service notifications

Appointment reminders

Lead response messages

Follow‑up communications

TCPA Compliance Requirements

Consent is not a condition of purchase

You may opt out at any time

Message frequency may vary

Opt‑Out Instructions

You may opt out of SMS communications by:

Replying STOP to any message

Contacting us directly

Once opted out, you will no longer receive SMS messages unless you opt back in.

Message & Data Rates

Standard carrier message and data rates may apply.

A2P 10DLC Compliance Statement

We comply with all applicable messaging regulations and carrier requirements, including A2P 10DLC standards:

Messages are sent only to users who have opted in

Consent records are maintained where required

We do not use purchased or third‑party contact lists

5. How We Protect Your Information

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute protection.

6. Third‑Party Services

We use trusted third‑party providers to operate our services, including:

CRM platforms

Automation and workflow systems

Messaging and telephony providers

Hosting and analytics tools

These providers may process data on our behalf under strict confidentiality and security requirements.

7. Data Retention

We retain information only as long as necessary to:

Deliver services

Maintain system functionality

Comply with legal obligations

Resolve disputes

Enforce agreements

Data may be retained longer where legally required.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data

Request limitations on processing

To exercise these rights, contact us using the information below.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve user experience

Analyze website traffic

Optimize performance

Personalize content

You may control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted with a revised “Last Updated” date.

Your continued use of our services after updates are posted constitutes acceptance of the updated policy.

11. Contact Information

HookWeb Design
Email: [email protected]
Phone: (314) 912-1167
Website: https://hookwebdesign.com