Privacy Policy
Last updated: October 22, 2026
HookWeb Design ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website (https://hookwebdesign.com) and our HookWeb Design - Smart Growth System™. By using our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Personal Information: We may collect information you voluntarily provide, including your name, email address, phone number, business name, and related business details. Usage & Technical Data: We may automatically collect IP address, browser and device information, pages visited and on-site interactions, referral sources, and general analytics data. Communication Data: When interacting with our systems, we may collect form submissions, chat messages, SMS/text message interactions, and call-related metadata (e.g., timestamps, call events, routing data). We do not record calls unless we disclose it and obtain consent. AI Assistants: Our website chat and phone assistants may log conversations, transcripts and call details (such as time, duration and routing) so we can provide and improve our services.
2. How We Use Your Information
We use your information to provide and operate our services, configure and manage automation systems, respond to inquiries and support requests, send service-related communications, improve system performance, reliability, and user experience, and maintain security and compliance. We do not sell your personal information. We do not share your personal information for third-party marketing purposes.
3. SMS, TCPA & A2P 10DLC Compliance
Consent to Communications: By providing your phone number and submitting any form on our website or through our systems, you expressly consent to receive communications from HookWeb Design, including SMS/text messages, phone calls (including automated or pre-recorded messages where applicable), service notifications, appointment reminders, lead response messages, and follow-up communications. TCPA Compliance Requirements: Consent is not a condition of purchase. You may opt out at any time. Message frequency may vary. Message and data rates may apply. Opt-Out Instructions: You can reply STOP to any SMS text message to immediately unsubscribe, or contact info@hookwebdesign.com / 636-246-9815. Reply HELP for assistance. We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing purposes.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We only share information with vetted service providers (cloud infrastructure, CRM, telephony, and SMS delivery providers) under strict data protection terms, or as required by law, subpoena, or to protect the safety and legal rights of HookWeb Design and our users.
5. Data Security & Retention
We implement reasonable and appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration. We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
6. Your Privacy Rights
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections or updates, request deletion of your information, and opt out of receiving promotional communications. To exercise your rights, email info@hookwebdesign.com.
7. Third-Party Links & Platforms
Our website and automations may interface with or link to third-party platforms (e.g., calendar systems, payment processors, social platforms). We are not responsible for the privacy practices of external third parties; we encourage you to review their policies.
8. Updates to This Policy
HookWeb Design may update this Privacy Policy periodically. Any revisions will be reflected with an updated 'Last Updated' date at the top of this page. Continued use of our website and services following updates constitutes acceptance.
9. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, contact HookWeb Design: Email: info@hookwebdesign.com Phone: 636-246-9815 Website: https://hookwebdesign.com Location: Harrisonville, Missouri
HookWeb Design LLC · Harrisonville, Missouri · info@hookwebdesign.com · 636-246-9815